Key insights and analysis from the Q2 2026 assessment across 20 dealers.
72.4%
Overall Network Excellence
0.7pp
65
Standards Assessed
35 Sales · 30 Aftersales
40
Critical Failures
Across 8 standards
11
Dealers Needing Attention
55% of network
71%
Evidence Confidence
Medium
Top Network Strengths
| Theme | Score | vs Q1 | Dealers 80%+ |
|---|---|---|---|
| Lead Management | 86% | +1pp | 17/20 |
| Parts Management | 86% | +2pp | 16/20 |
| Product Knowledge | 82% | +3pp | 16/20 |
| Sales Process | 79% | +0pp | 15/20 |
| Quality Control | 73% | +2pp | 14/20 |
Top Priority Capability Gaps
| Theme | Score | Gap to 80% | Dealers <60% |
|---|---|---|---|
| Customer Concerns Management | 45% | 35pp | 11 |
| CRM & Follow Up | 55% | 25pp | 9 |
| Continuous Improvement | 59% | 21pp | 8 |
| Measurement & Reporting | 63% | 17pp | 7 |
| Quality Control | 52% | 28pp | 6 |
Critical Standards Summary
| Critical Standard | Failures | Dealers Affected |
|---|---|---|
| C1 · Documented Sales Process | 9 | 9 |
| C2 · Customer Communication Tracking | 7 | 7 |
| C3 · CRM Data Quality | 6 | 6 |
| C4 · Service Check-In Process | 6 | 6 |
| C5 · Technician Quality Control | 4 | 4 |
| C6 · Facility Cleanliness | 3 | 3 |
| C7 · Parts Inventory Accuracy | 3 | 3 |
| C8 · Management Reporting | 2 | 2 |
Systemic Weaknesses (Across the Network)
Follow-up and CRM practices are inconsistent, impacting lead conversion and retention.
11 (55%)
Handling of customer concerns is a widespread weakness with limited tracking and resolution standards.
9 (45%)
Measurement and reporting capability gaps are limiting performance management maturity.
7 (35%)
Continuous improvement processes are not embedded in most dealerships.
8 (40%)
Suggested Areas of Action
View Action Plan ›| Priority | Focus Area | Impact | Timeframe |
|---|---|---|---|
| HIGH | Improve follow-up and CRM activity management | High | 0–90 days |
| HIGH | Strengthen customer concern handling and escalation | High | 0–90 days |
| MEDIUM | Embed quality control processes in service operations | Medium | 0–120 days |
| MEDIUM | Enhance performance measurement and reporting | Medium | 0–120 days |
| LOW | Develop continuous improvement frameworks | Medium | 90–180 days |