Actions raised from assessments across the network — 48 open and closed this cycle.
48
Total Actions
This cycle
20
On Track
42% of total
18
In Progress
38% of total
10
Overdue
21% of total
12
Completed
This quarter
Actions by Theme
Where the actions are concentrated
Customer Concerns14
CRM & Follow Up11
Quality Control9
Measurement & Reporting8
Other6
Actions by Due Date
Next 120 days
Progress Over Time
Actions opened vs. closed, last 6 cycles
Top Priority Actions
| Action | Dealer | Owner | Impact | Status | Due Date | Actions | |
|---|---|---|---|---|---|---|---|
| 1 | Implement structured customer concern escalation process | Performance Auto | JD J. Dawson |
High | Overdue | 28 Apr 2026 | View › |
| 2 | Deploy CRM follow-up cadence for uncontacted leads >48h | Dynamic Motors | RP R. Patel |
High | Overdue | 2 May 2026 | View › |
| 3 | Introduce technician quality-control checklist at handover | Unity Auto Group | SM S. Miller |
High | In Progress | 15 Jun 2026 | View › |
| 4 | Publish weekly performance scorecard to sales team | Southern Motors | TN T. Ng |
Medium | In Progress | 22 Jun 2026 | View › |
| 5 | Establish monthly continuous-improvement review cadence | Frontline Automotive | AK A. Khan |
Medium | On Track | 10 Jul 2026 | View › |
| 6 | Roll out facilities cleanliness standard to workshop bays | Capital City Motors | LW L. White |
Low | On Track | 2 Aug 2026 | View › |